Job Vacancies

Customer Service Support

We have an exciting opportunity for a Customer Service Support Agent to join a really friendly, family run business based in Nuthampstead, Royston.  This new position is due to expansion as the company are going from strength to strength in their field.
 
The successful candidate would need to have excellent customer service as you will be the point of contact for all customers, suppliers and engineers.
 
Responsibilities:

• Booking of customer annual service visits, including contacting the customer, scheduling the engineers, and raising and checking the necessary work reports
• Follow up with customers after engineer visit and arrange quotations where required
• Raising support tickets on system
• Providing quotations, and taking orders for parts
• Liaising with the technical team where required
• Handle incoming service related calls, emails and manage webchat

 
Skills:

• Experience within a corporate customer service environment
• Must be organized and able to manage priorities
• Excellent Microsoft skills and computer skills
• Excellent communication skills for liaising with customers and team members

 
Office Based
Monday to Friday
8:30am until 17:00pm
 
Salary
£23,000.00 - £25,000.00, depending on experience
Annual bonus and other company benefits on request